This policy explains how Senthai Cemented Carbide Tools (Thailand) Co., Ltd. handles personal data collected through senthaitools.com. It covers the information you send us, the information collected automatically as you browse, and the choices you have.
1. Information you give us
When you complete the quote form, email us or contact us by phone or messaging app, we may collect:
- Your name, company name and job role.
- Email address, telephone or messaging number and country.
- The product, quantity, machine details and technical notes you provide.
- Any files you choose to send, such as drawings, photographs or samples documentation.
2. Information collected automatically
Our servers record standard technical information when you visit: IP address, browser and device type, the pages requested and the time of the request. This is used to keep the site available and secure. Where analytics are enabled, aggregated statistics are used to understand which technical pages are useful.
3. Why we use it
- To answer your enquiry and prepare a quotation.
- To confirm specifications and manage production for orders we accept.
- To arrange shipping, customs clearance and documentation.
- To provide support if a product does not perform as expected.
- To meet accounting, tax and legal record-keeping obligations.
4. Cookies
The site sets a small number of functional cookies — for example to remember a logged-in administrator or to keep a form submission working. Analytics cookies are only used where analytics is enabled, and they do not attempt to identify you personally. You can block cookies in your browser settings; the public pages will continue to work.
5. Sharing
We do not sell personal data. Information is shared only where it is needed to complete your order or run the site: freight forwarders, customs brokers and couriers; our email and hosting providers; and professional advisers where required. These parties receive only the information needed for their task.
6. Retention
Enquiries that do not become orders are kept for up to twenty-four months so we can pick up a conversation where it left off. Order, shipping and accounting records are kept for as long as tax and contract law requires. Technical server logs are kept for a short period for security purposes.
7. International transfers
We operate from Thailand and work with customers and service providers in other countries. Information you send us may therefore be processed outside your own country. Where required, we use contractual safeguards with the providers we rely on.
8. Security
Access to enquiry and order data is restricted to staff who need it. The site is served over HTTPS, administrative access is protected by credentials and sessions, and backups are maintained by our hosting provider.
9. Your rights
Depending on where you live, you may have the right to request a copy of the personal data we hold about you, to have it corrected, to have it deleted where we are not required to keep it, or to object to a particular use. Send the request from the email address you used to contact us so we can verify it.
10. Children
This site is intended for business and professional use and is not directed at children. We do not knowingly collect personal data from children.
11. Changes to this policy
We review this policy when our processes change. The current version is always published on this page, and material changes are reflected in the date below.
12. Contact
Privacy questions and requests can be sent to [email protected]. We respond to verified requests within thirty days.
Last updated: October 2026.